Works Ministry receives 975 requests during fourth quarter of 2017

Communications Director at the Ministry of Works, Municipalities Affairs & Urban Planning Fahad Buallay said the Directorate received 975 requests during the fourth quarter of 2017.
Buallay added that year 2017 witnessed a leap in the performance of the directorate, which resulted in them winning ‘Best Practice in Community Participation’s Award’ of the 2017 eGovernment Excellence Award, which was organized by the eGovernment under the patronage of HH Deputy Prime Minister and Chairman of the Supreme Committee for Information Technology & Telecommunications Shaikh Mohammed bin Mubarak Al Khalifa.
The Works Affairs is keen to keep pace with the modern technology and social media in order to be able to relate to all parties in the community, he said, adding that the award reflects the ministry’s success in fields related to information technology and telecommunications, which aims to serve citizens and residents.
The number of requests, which the ministry responded to within only 10 days from the date of reception, or less, amounted to 331 requests out of the total number of requests.
The figure reflects the active interaction between the Ministry, citizens, and residents, especially with the up-to-date communication means and channels by which the Communications Directorate of the Ministry stays in touch with the people and attend to their needs.
During the fourth quarter of last year, the Roads Sector received a total of 733 requests and complaints, while the sanitary sector received 158 requests and complaints during the same period.
Most requests were directed to the Ministry via Tawasul System (641 requests), then came the phone with 276 requests, personal visits (29 requests and complaints), Instagram (17 requests), then the radio with five requests, newspapers and Twitter with three requests, and one written request.
The most repeated applications in the roads sector centered around roads paving and maintenance, roads revamp and expansion and construction of new roads, while applications for the sanitary sector included construction and maintenance of sewerage networks, construction of storm water drains and manholes and sewerage networks maintenance.

Source: BNA