Euler Hermes: Digital risk rising in GCC retail sector

Euler Hermes (Middle East), a global provider of trade credit insurance solutions, said in a recently launched study on the global retail sector, that amid the ascent of disruptive digital technologies, such as mobile e-commerce, the non-payment risk is on the rise in most countries of the Gulf Cooperation Council (GCC).
In the last two years, Euler Hermes downgraded the UAE, Saudi Arabia and Kuwait in relation to their retail sector risk to “medium risk” from “low risk.”
“Medium risk” means there are signs of weaknesses and a possibility of slowdown in these three GCC economies.
Jules Kappeler, CEO Euler Hermes Middle East, said: “Retail must undergo a painful-yet-necessary consolidation phase. Technology has transformed the ‘Walmart’ experience to an ‘Amazon’ one: faster, closer and in some cases easier.”
The impact of the digital shift is already visible to the Euler Hermes’s 1,500 risk experts who track 40 million companies worldwide. Globally, cumulated revenues of top 10 major retailers’ insolvencies in 2016 amounted to $5.2 billion, according to Euler Hermes. “Even worse, the number of insolvent retailers with a turnover of $10 million or more soared plus 66 percent year on year in 2016,” explained Kappeler. In a recently conducted digital survey by Euler Hermes for the first time, respondents identified big data as an important challenge.
Kappeler said Euler Hermes, an Allianz company, has identified three game-changers for retailers. “These include: omnichanneling (a cross-channel approach to sales), the cost of online presence (soft and hard infrastructure, double marketing budget) and mobility (where to shop, how to pay).”
Kappeler added: “Interesting to note two of the top three challenges are about growing the top line and only online presence is about the costs.”
Retailers have two choices, according to Euler Hermes — to adapt or close.
Kappeler said: “The crucial question is whether retailers — be they traditional, online or both — can determine how to upgrade their business models in the most efficient way before it is too late, bridging brick and mortar and online sales, old tricks and new needs. That’s the new digital equation.”

Source: Arab News