TRA instructs telecom operators to publish service coverage interactive maps

The Telecommunications Regulatory Authority, TRA, has today published on its website information regarding Service Coverage Interactive Maps of the UAE telecom operators ‘Etisalat’ and ‘du’, following instructions requiring the operators to publish interactive maps of their telecom service coverage in the UAE on their websites.

This step aims at providing the public with an opportunity to choose the most suitable operator according to their place of residence or work, by being aware of the telecom services available throughout the country according to geographical location. The TRA’s website will allow customers to provide feedback and improvement remarks regarding these maps which will also be posted on the TRA’s website and communicated to the operators, in order for them to make improvements as per costumer requirements.

Speaking on the occasion, Hamad Obaid Al Mansoori, TRA Director-General, said, "We emphasise the importance of cooperation and coordination between all parties involved in the telecom sector in the UAE, including the operators of the public telecommunication services, in order to reach the intended goal of achieving customer happiness and welfare, as well as providing world-class services that are worthy of the UAE’s position and reputation, in addition to enhancing its presence on global competitiveness indicators."

Al Mansoori added, "These interactive maps have another dimension, as they involve the public in the decision-making process by looking into the subject from the user’s point of view. We are confident that this initiative makes an important addition to the series of initiatives we have undertaken at the same level, including the ‘ICT Rating’ initiative for assessing the quality of ICT services in hotels and resorts, and ‘Erteqa’ initiative for the evaluation of the service centres of Etisalat and du."

Mohammed Al Ramsi, Director of the Regulatory Affairs Department, said, "The Service Coverage Interactive Maps have been launched based on initial studies on consumer requirements. We will continue to make improvements, in collaboration with the operators, through customer feedback which will be provided via the TRA website."