DEWA launches ‘Always Stay Connected’ campaign to ensure seamless services

 Dubai Electricity and Water Authority, DEWA, has launched its ‘Always Stay Connected’ campaign in a bid to increase customer awareness of how best to leverage its services.

As part of the campaign, DEWA provides simple recommendations and steps to follow, so that consumers will continue to receive sustainable and uninterrupted services. These measures include updating personal details via DEWA’s Smart App or website to receive the Green Bill and SMS services, and payments notifications. Customers must go through the Green Bill for better understanding as it features important details. They should also monitor their consumption and check for any potential water leaks if the consumption level seems too high.

DEWA also provides different options for bill payment, enabling customers to save time and efforts. Customers are able to make payments through DEWA website, DEWA Smart App, DEWA Customer Happiness Centres, payment machines at EPPCO, ENOC and Etisalat, Emirates Post Offices, direct debit through banks, and also through other payment channels.

Customers, however, should not overload their existing supply. Thus, if a customer is going to build a temporary tent or an extension for any occasion, he must get prior approval from DEWA to ensure that the power supply is not disrupted. Also, DEWA provides its customers with exclusive electricity supply and they are not allowed to sub-let or redirect it to other premises without prior approval from DEWA.

"DEWA provides world-class services, and adopts the world’s best practices, to make people happy, achieving the directives of Vice President and Prime Minister and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum, that all government policies, programmes and services contribute to building a positive and happy community, and that the government’s job is to create the proper environment, ensuring the happiness of employees, individuals and families. This supports the UAE Vision 2021 to promote sustainable development and the welfare of citizens and residents. DEWA also strives to meet customer needs by working on innovative ways to elevate its service levels according to the highest standards of efficiency and reliability," said Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA.

"DEWA seizes all efforts to achieve customers’ happiness, while providing them with a friendly and caring environment. To do so, we are keen on providing our customers with the best services, and enhancing our abilities to continuously improve the services we provide," said Abdullah Al Hajri, Executive Vice President of Customer Happiness at DEWA.