Arab Today, arab today alshayaowned stores scrap cash refunds to buyers
Last Updated : GMT 21:46:51
Arab Today, arab today
Arab Today, arab today

Alshaya-owned stores scrap cash refunds to buyers

Arab Today, arab today

Arab Today, arab today Alshaya-owned stores scrap cash refunds to buyers

Dubai - Arabstoday

Buyers returning faulty or unwanted goods to stores owned by Alshaya will no longer receive cash or credit card refunds under a new scheme that replaces refunds with store credit. Staff in five Dubai Alshaya-owned stores, including Debenhams, H&M and Oasis, said they were only allowed to give customers store credit in exchange for returned items, even in cases where the goods were faulty, out of stock or repeatedly defective. The new scheme gives customers 12 months to spend their ‘Alshaya gift card’ but also forces buyers to use the money within the company’s network of stores. The ruling may also breach Dubai consumer protection laws, which state that stores are obliged to give customers a cash refund if goods are found to be faulty. In a statement to Arabian Business, Mohammed Lootah, deputy CEO of the consumer rights agency at the Department of Economic Development (DED), said: “If the product is out of stock, then the stores are obliged to refund in the same means of payment and cannot force the consumer to get store credit.” The manager of a River Island store in Dubai told Arabian Business that cash refunds were “strictly” forbidden in line with the new company rules. “All the refunds now are [going] through this card only. Money back [will be] in card form, not by cash,” said a Boots employee when asked if the shop would refund a faulty product. In a statement, Alshaya said in contrast with staff comments and literature on display in its stores, it would give cash refunds where products were defective. “Our normal refund and exchange policies have been changed to reflect the introduction of the Alshaya Card and allow us to give consumers 12 months rather than 7 days in which to spend their refunded amount and also lets them spend that refunded amount in any Alshaya store,” the statement said. A report by Dubai’s consumer protection agency in June showed the majority of disputes between retailers and shoppers arise from refunds and exchanges. According to the DED, complaints from consumers soared in the first quarter of 2011, with 2,900 shoppers registering complaints against retailers, up from 2,300 last year. The spike in complaints from consumers in the first quarter followed an advertising campaign aimed at improving awareness among shoppers of their legal rights, Lootah said.

arabstoday
arabstoday

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today alshayaowned stores scrap cash refunds to buyers Arab Today, arab today alshayaowned stores scrap cash refunds to buyers

 



Arab Today, arab today

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today alshayaowned stores scrap cash refunds to buyers Arab Today, arab today alshayaowned stores scrap cash refunds to buyers

 



Arab Today, arab today France defies terrorism through tourism

GMT 15:18 2017 Saturday ,20 May

France defies terrorism through tourism
Arab Today, arab today Zainab Fadel Oglu designs “Shakerin” mosque

GMT 12:13 2017 Thursday ,11 May

Zainab Fadel Oglu designs “Shakerin” mosque
Arab Today, arab today Seeks to move past rift with Israel

GMT 08:00 2017 Monday ,08 May

Seeks to move past rift with Israel
View News in Arabic - Business: نفط وبتروكيماويات
Arab Today, arab today
Arab Today, arab today
Arab Today, arab today Mozambique's gas boom dream under threat

GMT 16:29 2017 Monday ,08 May

Mozambique's gas boom dream under threat
Arab Today, arab today Prepares to give stargazers an eyeful

GMT 13:38 2017 Monday ,06 March

Prepares to give stargazers an eyeful
Arab Today, arab today Jaguar displays XF Sportbrake line

GMT 14:36 2017 Monday ,08 May

Jaguar displays XF Sportbrake line
Arab Today, arab today BMW sees forecasts in reach

GMT 09:04 2017 Thursday ,04 May

BMW sees forecasts in reach
Arab Today, arab today Climate science: Bad news gets worse

GMT 08:48 2017 Saturday ,06 May

Climate science: Bad news gets worse
Arab Today, arab today
Arab Today, arab today
 
 Arab Today Facebook,arab today facebook  Arab Today Twitter,arab today twitter Arab Today Rss,arab today rss  Arab Today Youtube,arab today youtube  Arab Today Youtube,arab today youtube
arabstoday arabstoday arabstoday arabstoday
arabstoday arabstoday arabstoday
arabstoday
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
arabstoday, Arabstoday, Arabstoday