Arab Today, arab today half of mea telcos post ‘1 revenue leakage’
Last Updated : GMT 15:01:05
Arab Today, arab today
Arab Today, arab today

Half of MEA telcos post ‘1% revenue leakage’

Arab Today, arab today

Arab Today, arab today Half of MEA telcos post ‘1% revenue leakage’

Doha - Arabstoday

Nearly half of telecom companies in the Middle East and Africa have reported revenue leakages of up to 1% in a global revenue assurance (RA) survey conducted by audit, tax and advisory firm, KPMG. New independent revenue streams and the associated network and billing systems for these services will be a chief source of leakage according to respondents. Areas most vulnerable to leakage and fraud are the revenue streams with the largest volume of payments including prepaid, roaming and postpaid plans, KPMG said. According to Gopal Balasubramaniam, partner (audit) KPMG in Qatar, complex pricing models, high cost of operations and lack of fraud awareness are the main reasons why telecom operators do not make the most of their RA functions. “Data and procedural inconsistency across different systems, non availability of requisite skill sets, absence of automated tools, and non availability of accurate and timely information are some of the challenges which need to be confronted by the telecom operators in the region,” Balasubramaniam said. The level of influence that the RA function wields in the organisation remains a topic of much consideration according to the report’s findings. Although the majority of the respondents either report to the chief financial officer (CFO) or a dedicated RA head, only 21% of respondents report to the board indicating limited influence. Further, less than one quarter has centralised control, a condition which hampers the implementation of consistent RA practices across the organisation. “Currently most RA teams ultimately report to the CFO, who is a powerful sponsor to get things done,” said Carl Geppert, global telecommunications & advisory lead and a partner in the US firm. “However given the volume of fraud and revenue leakage in the industry, the function should also have broader visibility at the very top of the organisation.” Yet still, most telecoms operators have yet to put the RA function as a top boardroom priority. Over half (52%) said their senior management is not measured and rewarded against performance of the RA function, the cost of leakages or the amount of revenue recovered. “If we want revenue assurance to be taken seriously at the very highest levels, we must be prepared to incentivise senior executives for targets such as leakage prevention, detection and recovery,” Geppert said. “Currently, most organisations have established leakage thresholds with the associated key performance indicators (KPIs) at the operational level, but that accountability has yet to be fixed at the management level.” Automation can save time and resources and free up RA personnel to spend more time on strategic issues, 78% of the companies involved in the survey use some kind of RA/fraud management tool, the report said. Also, 73% of respondents say their companies have defined KPIs and threshold limits at an operational level for their RA function, which brings greater accountability for revenue prevention, identification and recovery. RA is in an ideal position to look at the entire revenue cycle and identify cost savings and revenue enhancement. Through data analytics and modelling, RA professionals can make an important contribution to marketing and the customer experience – a big area of focus for the sector. The survey has incorporated feedback from as many as 137 executives from telecommunications companies in some 62 countries. from gulf times.

arabstoday
arabstoday

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today half of mea telcos post ‘1 revenue leakage’ Arab Today, arab today half of mea telcos post ‘1 revenue leakage’

 



Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today half of mea telcos post ‘1 revenue leakage’ Arab Today, arab today half of mea telcos post ‘1 revenue leakage’

 



Arab Today, arab today
Arab Today, arab today Youssra depended on colored foam

GMT 16:53 2017 Tuesday ,05 September

Youssra depended on colored foam
Arab Today, arab today US travel restrictions are still 'Muslim ban'

GMT 00:54 2017 Tuesday ,26 September

US travel restrictions are still 'Muslim ban'
Arab Today, arab today Etiquette expert underlines importance of gifts

GMT 17:52 2017 Sunday ,03 September

Etiquette expert underlines importance of gifts
Arab Today, arab today Israel builds settlements 'at high rate'

GMT 01:04 2017 Tuesday ,26 September

Israel builds settlements 'at high rate'
Arab Today, arab today Saudi clerics use Twitter, textbooks

GMT 10:13 2017 Tuesday ,26 September

Saudi clerics use Twitter, textbooks
Arab Today, arab today
Arab Today, arab today
Arab Today, arab today Personality study finds fish have hidden depths

GMT 00:43 2017 Tuesday ,26 September

Personality study finds fish have hidden depths
Arab Today, arab today China refuses visa to elderly India runner

GMT 15:01 2017 Tuesday ,26 September

China refuses visa to elderly India runner
Arab Today, arab today Botanical gardens a lifeboat

GMT 02:50 2017 Tuesday ,26 September

Botanical gardens a lifeboat
Arab Today, arab today The history of solar eclipses

GMT 05:16 2017 Sunday ,20 August

The history of solar eclipses
Arab Today, arab today Chevrolet's first 9-speed auto debuts

GMT 18:58 2017 Monday ,25 September

Chevrolet's first 9-speed auto debuts
Arab Today, arab today Third generation adds more power

GMT 13:40 2017 Sunday ,24 September

Third generation adds more power
Arab Today, arab today Mai Kassab happy for participating in new film

GMT 09:33 2017 Friday ,22 September

Mai Kassab happy for participating in new film
Arab Today, arab today Conditions growing dire    

GMT 09:22 2017 Monday ,25 September

Conditions growing dire    

GMT 08:56 2017 Thursday ,21 September

Lebleba is preoccupied in filming 'Back Street'

GMT 10:27 2017 Sunday ,24 September

'Lady Beast' fights for girl gamers

GMT 16:53 2017 Saturday ,02 September

Mai importance of gifts during Eid Al-Adha

GMT 05:05 2017 Sunday ,24 September

Psychologists help Mexico deal

GMT 10:46 2017 Saturday ,05 August

Nanis reveals simple ideas for home renovation

GMT 16:08 2017 Monday ,25 September

'World's heaviest woman' dies

GMT 12:09 2017 Sunday ,24 September

Taxi! Transport gets an overhaul

GMT 17:12 2017 Monday ,07 August

Al-Shawaifi reveals secrets of total solar eclipse

GMT 12:46 2017 Thursday ,21 September

Google likely to buy stake in Taiwan smartphone maker HTC

GMT 11:37 2017 Saturday ,12 August

Fashion designer reveals her new collection
Arab Today, arab today
Arab Today, arab today
 
 Arab Today Facebook,arab today facebook  Arab Today Twitter,arab today twitter Arab Today Rss,arab today rss  Arab Today Youtube,arab today youtube  Arab Today Youtube,arab today youtube
arabstoday arabstoday arabstoday arabstoday
arabstoday arabstoday arabstoday
arabstoday
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
arabstoday, Arabstoday, Arabstoday