Gulf Air, Bahrain’s national carrier, recently became the first airline in the region to be certified with Information Technology ISO certifications in the three areas of Quality Management, Service Management and Information Security Management Systems.
Following a comprehensive internal and external audit conducted by RINA Services, a leading classification society, Gulf Air was awarded the ISO 9001 Certification (Quality Management), ISO 20000 Certification (Service Management) and, for the second year in a row, the ISO 27001 Certification (Information Security Management System).
Commenting on the airline being awarded three ISO certifications, Gulf Air Acting Chief Executive Officer Mr. Maher Salman AlMusallam said: "Quality, service and security are three of the most important facets of customers’ online experience. As such, Gulf Air continually strives to safeguard and enhance these three areas across the organization – including our critical Information Technology component. We are delighted to achieve yet another ‘first’ in our IT offering and pleased to be recognized for our team’s work in further helping to achieve customer satisfaction."
Gulf Air Director of Information Technology, Dr. Jassim Haji commented: "These three ISO certifications are a reflection of the airline’s efforts to monitor, measure, control and improve the quality of delivered IT services, apply best practice IT service management with a benchmarked approach to continuously improve our service delivery and, importantly, implement proactive measures to safeguard the integrity, confidentiality and availability of information. These are all essential components in ensuring we satisfy our passengers in terms of IT quality, service and security."
Andrea Di Bella - RINA's Middle East Area manager spoke at the event: "It is a true pleasure, for RINA to recognize a company such as Gulf Air that, seeing technology as a key contributor to the airline’s sustainable development, has worked to develop an efficient management system tailored to the business processes, to maintain and constantly improve performance. RINA is delighted to support Gulf Air in its journey of continuous performance enhancement with regards to quality, environment and safety related issues."
To date, Gulf Air is one of few regional airlines to hold the global ISO certification for its information security management system. The national carrier’s most recent IT achievements include being the first organization in Bahrain to introduce Private Cloud Computing in its IT operations that enables it to achieve much faster and more efficient business performance, resulting in enhanced customer service in every step of passengers’ journeys.