Arab Today, arab today dubai\s du claims 90 customer satisfaction
Last Updated : GMT 10:54:12
Arab Today, arab today
Arab Today, arab today

Dubai\'s du claims 90% customer satisfaction

Arab Today, arab today

Arab Today, arab today Dubai\'s du claims 90% customer satisfaction

Dubai - Arabstoday

Telco du on Wednesday said that 90 percent of customer requests were handled satisfactorily in Q4 2011. In its first Quarterly Reporting System report, du said its contact centre received 3,638,800 calls, with 3,370,455 answered to customers\' satisfaction. The report also said that 86 percent of calls by mystery callers were also dealt with properly. \"The Customer Service Report is a first of its kind report initiated by any telecom service provider in the UAE that lends itself to demonstrate improvements and transparency in the area of customer service,\" said Farid Faraidooni, chief commercial officer, du. \"At du, we are committed to constantly streamline our systems and processes to improve and evolve customer service experiences.\" The report also said that du achieved 72 percent first call resolution for consumer fixed and mobile services. It said 85 percent of calls were answered in 20 seconds with the average wait time reduced to 13 seconds. du said last month that its full year profit declined 16 percent as royalties to the government increased. The Dubai-based firm, also known as Emirates Integrated Telecommunications Co, said net income declined to AED1.01bn ($275m) from AED1.31bn a year earlier. That profit figure was affected by a one-off AED268m charge relating to a change in estimate for 2009 royalty payments. Du, the UAE\'s second telecoms operator, could finally equal rival Etisalat for mobile phone market share by the end of 2012, analysts at Frost & Sullivan have said. Jonas Zelba, research analyst, Information and Communication Technologies Practice, predicted Du would continue to to cut into Etisalat\'s dominance this year. The operator, which currently has a 46 percent of the UAE mobile market, said five million people use its services.

arabstoday
arabstoday

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today dubai\s du claims 90 customer satisfaction Arab Today, arab today dubai\s du claims 90 customer satisfaction

 



Arab Today, arab today

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today dubai\s du claims 90 customer satisfaction Arab Today, arab today dubai\s du claims 90 customer satisfaction

 



Arab Today, arab today Designer Rania Adel reveals her new collection

GMT 17:59 2017 Monday ,12 June

Designer Rania Adel reveals her new collection
Arab Today, arab today France defies terrorism through tourism

GMT 15:18 2017 Saturday ,20 May

France defies terrorism through tourism
Arab Today, arab today Mai Al-Jeddawi presents décor ideas for Ramadan
View News in Arabic - Business: أخبار الشركات
Arab Today, arab today
Arab Today, arab today

GMT 09:49 2017 Tuesday ,02 May

Girl barred from Malaysia chess competition

GMT 08:48 2017 Saturday ,06 May

Climate science: Bad news gets worse

GMT 16:25 2017 Sunday ,04 June

“Suhoor” is basic meal for fasting

GMT 06:31 2015 Thursday ,04 June

Pluto's unruly moons

GMT 23:13 2017 Sunday ,18 June

New ransomware virus attacking mobiles in Oman
Arab Today, arab today
Arab Today, arab today
 
 Arab Today Facebook,arab today facebook  Arab Today Twitter,arab today twitter Arab Today Rss,arab today rss  Arab Today Youtube,arab today youtube  Arab Today Youtube,arab today youtube
arabstoday arabstoday arabstoday arabstoday
arabstoday arabstoday arabstoday
arabstoday
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
arabstoday, Arabstoday, Arabstoday