Arab Today, arab today complaints pile up as groupon fails to deliver
Last Updated : GMT 12:35:42
Arab Today, arab today
Arab Today, arab today

Complaints pile up as Groupon fails to deliver

Arab Today, arab today

Arab Today, arab today Complaints pile up as Groupon fails to deliver

Dubai - Arabstoday

Groupon has come under fire from scores of unhappy shoppers in the UAE amid ongoing delivery delays and a customer-service hotline overwhelmed with complaints. The US retail giant, which launched its online deals site in the UAE this year, has received more than 100 messages complaining about its service and has admitted to being overwhelmed by demand. Groupon is the global leader in the online daily deals industry, which specialises in discounts on goods, services and travel. It launched an initial public offering last year and has a market capitalisation of US$14.7 billion (Dh53.99bn). A flood of such sites launched in the Middle East this year, including LivingSocial, which bought out the local start-up GoNabit. But in a widespread consumer backlash against Groupon, UAE residents cite late delivery of goods and a failure by the company to deal with complaints promptly. Many users posted multiple comments on Groupon UAE\'s Facebook wall, where there are currently more than 100 messages critical of its service. \"Groupon seriously needs to clear the backlogs if they want to stay in business,\" wrote one user on Facebook. \"This is really pathetic, backlogs not cleared and new deals are being marketed.\" Groupon says the problem is specific to the UAE, and is because of increased demand for its deals over Christmas. \"Delivery times haven\'t been as fast as we would have liked,\" said Ainsley Duncombe, the chief executive of Groupon Middle East. \"Demand has been up 50 per cent over the festive period. We have had an overwhelming response to our products.\" With scores of UAE residents complaining that they are unable to get through to the company\'s customer service hotline, Mr Duncombe said Groupon had added capacity to deal with inquiries. \"We have increased the number of people that are working on our customer service, and we have also upgraded our telephone lines to take the additional calls that have been coming in,\" he said. \"In addition to that, I personally have been making calls to customers.\" Mr Duncombe declined to specify how many staff Groupon will be adding to deal with the problem, or to quantify the total number of delayed orders. More than one user accused Groupon of deleting negative messages posted to its Facebook wall, although the company denies this. Other customers say they planned to raise the issue with the Ministry of Economy. Groupon acknowledged the problem in a message to consumers posted on Facebook. \"In an effort to bring our customers the best deals out there, we recently started sourcing products from international suppliers … We have had overwhelming response to this and unexpectedly had very big volumes to deal with without being fully prepared,\" the company said. \"In some cases we have missed the delivery deadlines. As a result of this, our phone lines and email accounts have been flooded, limiting our ability to answer all the inquiries at the level we would like to maintain.\"

arabstoday
arabstoday

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today complaints pile up as groupon fails to deliver Arab Today, arab today complaints pile up as groupon fails to deliver

 



Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today complaints pile up as groupon fails to deliver Arab Today, arab today complaints pile up as groupon fails to deliver

 



Arab Today, arab today
Arab Today, arab today Designer Aql Faqih aspires to innovation

GMT 18:41 2017 Friday ,20 October

Designer Aql Faqih aspires to innovation
Arab Today, arab today What's the reason and what you can do

GMT 05:44 2017 Sunday ,22 October

What's the reason and what you can do
Arab Today, arab today Etiquette expert underlines importance of gifts

GMT 17:52 2017 Sunday ,03 September

Etiquette expert underlines importance of gifts
Arab Today, arab today Prayers turn to nightmare

GMT 06:14 2017 Sunday ,22 October

Prayers turn to nightmare
Arab Today, arab today Hiring not part of Alibaba pledge

GMT 11:26 2017 Wednesday ,18 October

Hiring not part of Alibaba pledge
Arab Today, arab today
Arab Today, arab today
Arab Today, arab today World's deepest lake in peril

GMT 15:54 2017 Friday ,20 October

World's deepest lake in peril
Arab Today, arab today Ex-French minister Dati wants tough action

GMT 10:54 2017 Thursday ,19 October

Ex-French minister Dati wants tough action
Arab Today, arab today Delhi braces for pollution 'airpocalypse'

GMT 16:07 2017 Friday ,20 October

Delhi braces for pollution 'airpocalypse'
Arab Today, arab today The history of solar eclipses

GMT 05:16 2017 Sunday ,20 August

The history of solar eclipses
Arab Today, arab today EU raids automaker BMW

GMT 11:06 2017 Saturday ,21 October

EU raids automaker BMW
Arab Today, arab today Sweden to get biggest car factory

GMT 14:10 2017 Friday ,20 October

Sweden to get biggest car factory
Arab Today, arab today Actress Mona Zaki praises husband’s role

GMT 08:15 2017 Thursday ,19 October

Actress Mona Zaki praises husband’s role
Arab Today, arab today Massacre fears spark race

GMT 19:09 2017 Thursday ,19 October

Massacre fears spark race

GMT 08:57 2017 Wednesday ,18 October

Actress Shery Adel happy for Egypt’s qualification

GMT 18:15 2017 Monday ,16 October

British actress becomes fifth woman

GMT 16:53 2017 Tuesday ,05 September

Youssra depended on colored foam

GMT 16:00 2017 Wednesday ,18 October

Climate-disrupting volcanoes helped topple

GMT 10:46 2017 Saturday ,05 August

Nanis reveals simple ideas for home renovation

GMT 10:18 2017 Saturday ,21 October

How to do open-heart surgery

GMT 13:44 2017 Friday ,20 October

Barcelona through George Orwell’s eyes

GMT 17:12 2017 Monday ,07 August

Al-Shawaifi reveals secrets of total solar eclipse

GMT 20:46 2017 Thursday ,19 October

Qualcomm files lawsuits in China to ban iPhones

GMT 16:53 2017 Saturday ,02 September

Mai importance of gifts during Eid Al-Adha
Arab Today, arab today
Arab Today, arab today
 
 Arab Today Facebook,arab today facebook  Arab Today Twitter,arab today twitter Arab Today Rss,arab today rss  Arab Today Youtube,arab today youtube  Arab Today Youtube,arab today youtube
arabstoday arabstoday arabstoday arabstoday
arabstoday arabstoday arabstoday
arabstoday
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
arabstoday, Arabstoday, Arabstoday