Arab Today, arab today british energy company compensates customers over misselling
Last Updated : GMT 11:16:16
Arab Today, arab today
Arab Today, arab today

British energy company compensates customers over mis-selling

Arab Today, arab today

Arab Today, arab today British energy company compensates customers over mis-selling

London - XINHUA

A British energy supplier is to stump up 12 million pounds (20 million U.S. dollars) compensation for customers after energy watchdog found it mis-sold energy package to customers. The leading power and gas company, E.ON UK, apologized to its customers on Friday, promising not to repeat their misconducts. The company made this decision after the Office of Gas and Electricity Markets (Ofgem), the regulator of the gas and electricity industries in Britain, found it had broken energy sales rules between June 2012 and December 2013 when a large number of customers were mis-sold to by the company. But no evidence showed the mis-selling was done deliberately. The regulator said investigation found the company failed to properly train and monitor its own staff and a third party it employed, leading to incorrect information being provided to customers on the face-to-face sales and telesales. "We are really sorry and want to make it absolutely clear that we're putting this right," said Tony Cocker, chief executive of E.ON UK. The company said about 333,000 vulnerable customers, including pensioners, disabled and low income families, will individually receive a payment of around 35 pounds, making a total of 12 million pounds. About 465,000 customers will receive a letter to identify whether they were mis-sold to, and they will receive payment if they are confirmed victims of mis-selling. Customers with concerns can also contact the company through a dedicated hotline, the company said. In 2012, the company was fined 1.7 million pounds by Ofgem after it overcharged about 100,000 customers on their energy bills.

arabstoday
arabstoday

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today british energy company compensates customers over misselling Arab Today, arab today british energy company compensates customers over misselling

 



Arab Today, arab today

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today british energy company compensates customers over misselling Arab Today, arab today british energy company compensates customers over misselling

 



Arab Today, arab today France defies terrorism through tourism

GMT 15:18 2017 Saturday ,20 May

France defies terrorism through tourism
Arab Today, arab today Mai Al-Jeddawi presents décor ideas for Ramadan
View News in Arabic - Business: أخبار الشركات
Arab Today, arab today
Arab Today, arab today

GMT 09:49 2017 Tuesday ,02 May

Girl barred from Malaysia chess competition

GMT 08:48 2017 Saturday ,06 May

Climate science: Bad news gets worse

GMT 16:25 2017 Sunday ,04 June

“Suhoor” is basic meal for fasting

GMT 06:31 2015 Thursday ,04 June

Pluto's unruly moons

GMT 11:09 2017 Sunday ,25 June

HUAWEI P10 the ‘guru’ of portrait shots
Arab Today, arab today
Arab Today, arab today
 
 Arab Today Facebook,arab today facebook  Arab Today Twitter,arab today twitter Arab Today Rss,arab today rss  Arab Today Youtube,arab today youtube  Arab Today Youtube,arab today youtube
arabstoday arabstoday arabstoday arabstoday
arabstoday arabstoday arabstoday
arabstoday
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
arabstoday, Arabstoday, Arabstoday