Arab Today, arab today amazon tops us online customer satisfaction
Last Updated : GMT 12:22:35
Arab Today, arab today
Arab Today, arab today

Amazon tops US online customer satisfaction

Arab Today, arab today

Arab Today, arab today Amazon tops US online customer satisfaction

San Francisco - XINHUA

A latest survey released on Thursday showed Amazon, an American multinational electronic commerce company, leads in holiday customer satisfaction among U.S. top Internet retailers while Apple hits four-year low in the study. According to customer experience analytics firm Forsee, Seattle- based Amazon remains at the head in its annual Holiday E-Retail Satisfaction Index, scoring 88 on a 100-point scale. Apple\'s online retail store got a score of 80 and is out of the top five entirely, registering its lowest score in four years. The annual survey, first released eight years ago, is based on more than 24,000 customer surveys in the United States during the prime holiday shopping season between Thanksgiving and Christmas. \"This year, we\'re seeing that even some of the largest companies in the country are at risk if they lose sight of customer satisfaction,\" Larry Freed, ForeSee president and chief executive officer, said in a statement. \"Satisfaction with the customer experience, when measured correctly, is the most important predictor of future success, and while Amazon clearly gets it, Apple stumbles from their usual focus on the customer experience,\" Freed added. Apple ousted Ron Johnson as senior vice president of retail in October, only six months after he took up the post. During his brief tenure at Apple, Johnson made some unpopular changes at Apple retail stores, such as cutting staffing levels and firing newly recruited employees, which is reported to have negative effects on Apple store morale. Also on Thursday, while touting its performance in customer satisfaction, Amazon announced that 2012 was its biggest holiday ever with over 26.5 million items ordered worldwide on its peak day, which is a record-breaking 306 items ordered per second. \"We are grateful to customers for once again ranking us at the top of the ForeSee customer satisfaction survey and for choosing to shop at Amazon this holiday,\" said Jeff Bezos, founder and CEO of Amazon.com.

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today amazon tops us online customer satisfaction Arab Today, arab today amazon tops us online customer satisfaction

 



Arab Today, arab today
Arab Today, arab today Jordan airline suggests flyers 'talk'

GMT 11:59 2017 Friday ,24 March

Jordan airline suggests flyers 'talk'
Arab Today, arab today Sheds light on major steps in 12-year career

GMT 06:07 2017 Monday ,27 February

Sheds light on major steps in 12-year career
Arab Today, arab today Dozens dead in US-led Syria strikes

GMT 08:35 2017 Thursday ,23 March

Dozens dead in US-led Syria strikes
Arab Today, arab today Live sports broadcasting

GMT 12:22 2017 Friday ,24 March

Live sports broadcasting
View News in Arabic - Business: أخبار الشركات
Arab Today, arab today
Arab Today, arab today
Arab Today, arab today Yemen children dream of school

GMT 07:25 2017 Friday ,24 March

Yemen children dream of school
Arab Today, arab today MP submits a petition to dismiss university head

GMT 06:21 2017 Friday ,24 March

MP submits a petition to dismiss university head
Arab Today, arab today Salvage of South Korea's Sewol ferry

GMT 04:51 2017 Friday ,24 March

Salvage of South Korea's Sewol ferry
Arab Today, arab today Prepares to give stargazers an eyeful

GMT 13:38 2017 Monday ,06 March

Prepares to give stargazers an eyeful
Arab Today, arab today Audi RS 5 Coupe acquires new design

GMT 13:22 2017 Thursday ,23 March

Audi RS 5 Coupe acquires new design
Arab Today, arab today Renault Trezor wins design award

GMT 11:56 2017 Tuesday ,21 March

Renault Trezor wins design award
Arab Today, arab today Merna Waleed praises her work with Soad Hosni

GMT 07:03 2017 Wednesday ,22 March

Merna Waleed praises her work with Soad Hosni
Arab Today, arab today 2017 already marked

GMT 15:25 2017 Tuesday ,21 March

2017 already marked

GMT 07:12 2017 Tuesday ,21 March

Donia Abdel Aziz participates in "Game of Silence"

GMT 22:00 2017 Thursday ,23 March

Number of unwedded girls amounts to 2.5m

GMT 10:34 2017 Tuesday ,21 March

Mexico threatens to ditch US corn imports

GMT 19:45 2017 Monday ,20 February

Sarah Belamesh designs antiques of "ceramic"

GMT 07:03 2017 Thursday ,23 March

Spider Venom May Offer Hope to Stroke Victims

GMT 07:36 2017 Wednesday ,22 March

US, Britain ban laptops on flights

GMT 06:31 2015 Thursday ,04 June

Pluto's unruly moons
Arab Today, arab today
Arab Today, arab today
 
 Arab Today Facebook,arab today facebook  Arab Today Twitter,arab today twitter Arab Today Rss,arab today rss  Arab Today Youtube,arab today youtube  Arab Today Youtube,arab today youtube
arabstoday arabstoday arabstoday arabstoday
arabstoday arabstoday arabstoday
arabstoday
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
arabstoday, Arabstoday, Arabstoday