ADNOC Distribution has announced that 41 additional service stations in the emirate of Abu Dhabi will now receive and process customer applications for Rahal e-Gas cards, ahead of the 8 September deadline for submission of applications to benefit from subsidised LPG gas cylinders according to segmented quotas.
The step is part of the company's ongoing efforts to reduce waiting time and meet the increased customer applications at service stations and centres authorised to receive and process applications and issue e-Gas cards.
Abdulla Salem Al Dhaheri, CEO of ADNOC Distribution, said: "Regulating the sale of LPG cylinders through the e-Gas cards is in line with the UAE's vision to migrate all functions to smart platforms to ensure safer, easier and greater convenience to customers in the emirate of Abu Dhabi."
Al Dhaheri added: "ADNOC Distribution is committed to customer service and convenience as part of our service delivery mandate. We are keen to expand our geographical footprint and ensure that our service stations are located in close proximity to our customers. As part of this priority, we have deployed 41 service stations to receive and process applications for e-Gas cards. This takes the total number of service stations catering to e-Gas card issue and applications to 139 across the emirate of Abu Dhabi."
ADNOC Distribution had earlier increased the number of administrative staff tasked with receiving and processing online applications through the company website, in addition to stepping up the work shifts for the online administrative team. The ADNOC Distribution team reviews applications on a case-by-case basis, and processes them to ensure greater convenience to customers and enhanced efficiency of operations.
The new monthly quotas set by ADNOC Distribution for subsidised LPG cylinders purchased via the Rahal e-Gas scheme allocates Dh150 for Emirati families and Dh70 for Emirati single citizens. Monthly quotas for resident expat families have been set at Dh70 and for expat single residents at Dh40.
Currently, ADNOC Distribution provides registration and issuance of Rahal e-Gas cards across all of its Rahal centres including ADNOC Distribution's Head Office in Abu Dhabi, Rahal centres at the Airport Road service station, Mussaffah station and Khalifa City station, as well as the Al Ain Regional Office and Western Region centre in Madinat Zayed. Customers can therefore apply for these cards at 139 service stations across the emirate of Abu Dhabi, which include 81 outlets in Abu Dhabi city, 39 in Al Ain and 19 in the Western Region.
To apply for a five-year valid Rahal e-Gas card, Emiratis need to present the following documents: Emirates ID, original copy of Family Book (for UAE families only) and proof of residency (choice of one of the following documents proving they are residents of Abu Dhabi - either a certificate or the latest copy of the water and electricity bill or original copy of Tawtheeq).
Expat residents are entitled to a one-year valid Rahal e-Gas card through presenting Emirates ID, original copy of spouse/child visa (for expat families only) and proof of residency (choice of one of the following documents proving they are residents of Abu Dhabi - either the latest copy of the water and electricity bill/certificate or original copy of Tawtheeq).
First time registration for Rahal e-Gas cards is free. Modification of card data as well as replacement of lost and damaged cards will cost Dh50. Also, when getting the card issued for the first time, customers are required to charge their cards with Dh200 minimum balance that can be used later for buying gas cylinders. Rahal e-Gas cards can only be used within the service stations network in Abu Dhabi emirate, while renewals can only be done at Rahal centres subject to valid application submission.
Meanwhile, individuals or families in the emirate of Abu Dhabi can also continue to buy LPG cylinders by paying in cash, or by using credit cards at non-subsidised rates.
Customers are encouraged to use the online application form available on the company website (www.adnocdistribution.ae) as a faster and more convenient way to get the card. In addition, customers can call the ADNOC Distribution hotline (800 300) to learn more about applying for Rahal e-Gas cards .