Bahrain Public Transport Company (BPTC), the new operators of the Bahrain’s revamped public transport network, have launched a number of customer service initiatives to facilitate passenger movement across the extended grid and further enhance the travel experience.
Recently the company launched a new Hotline service to respond to passenger queries and offer real-time assistance. The Hotline was initially operational for 9 hours, 5 days a week but following the gradual surge in passenger numbers and the increased enquiries coming through, the timings were extended from 7am to 9pm, seven days a week.
A new and improved bi-lingual website www.bahrainbus.bh has also been set up to provide all the latest information on routes, destinations, timetables and ticketing services. The updated website is user-friendly and easy to navigate and enables passengers to plan their journeys faster and with convenience.
According to Mr. Borja Bermudez, General Manager of BPTC, "We are continuously monitoring the public transport service to ensure it meets the high standards we have set in place and making improvements along the way. We are always looking for new ways to enhance the customer service support and assist passengers in navigating the new network with ease and comfort. We will continue to develop the service with more initiatives, new smart ticketing products and a mobile application to be launched very soon."
Bahrain’s new bus network operates a total of 32 routes and new destinations, being serviced by 141 state-of-the-art buses and provides over 77% coverage of the Kingdom’s inhabited areas.