Arab Today, arab today etisalat uae mobile application tops 1m downloads
Last Updated : GMT 02:54:14
Arab Today, arab today
Arab Today, arab today

Focused on improving customer experience

Etisalat UAE mobile application tops 1m downloads

Arab Today, arab today

Arab Today, arab today Etisalat UAE mobile application tops 1m downloads

Etisalat UAE's mobile application
Abu Dhabi - Arab Today

Etisalat UAE's mobile app has achieved more than one million downloads since its launch in the second quarter of 2014. The app has registered over 56 percent increase in downloads in 2015 due to enhancements focused on improving customer experience.

The interactive mobile app was launched to offer customers a range of smart services literally at their fingertips; usage tracking, bill payments, recharges, instant subscription to bundles and packages, live chat, parking payments and much more.

Etisalat's survey revealed an overwhelming response with 96 percent of users frequently accessing the app. The number of payment transactions on the app increased by 70 percent in the first two quarters of 2015. Most customers preferred the interactive self-care app to connect with Etisalat, with more than 50,000 conversations through the ‘live chat' feature.

Muhammad Al Fahim, Vice President of Digital Customer Experience at Etisalat, said, "At a time and age when people's dependence on their mobile devices has increased so much, our aim was not just to launch an app, but to create an experience. Keeping that in mind, we made the necessary investments, listened to our customers' feedback, and used it to introduce additional features and enhancements. The response has been extremely rewarding. It has effectively become a new communication channel to engage with our customers, helping us further strengthen our relationship with them."

The recent addition of features such as international credit transfer, data gifting, multiple payments in one transaction as well as earning and redeeming Etisalat rewards, is expected to further increase the usage of the app.

The survey also recorded a positive climb in the overall app experience and usage, with 76 percent of customers finding the app customer friendly, more personalised and easy to use.

The Etisalat UAE mobile app can be downloaded for free on iOS, Android, BlackBerry and Windows platforms.
Source: WAM

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

Arab Today, arab today etisalat uae mobile application tops 1m downloads Arab Today, arab today etisalat uae mobile application tops 1m downloads

 



Arab Today, arab today
Arab Today, arab today Hats, scarves add beauty to women

GMT 19:10 2017 Friday ,17 February

Hats, scarves add beauty to women
Arab Today, arab today Tourist guide reveals methods of tourist attractions

GMT 17:46 2017 Saturday ,18 February

Tourist guide reveals methods of tourist attractions
Arab Today, arab today To release new antiques collection

GMT 20:33 2017 Friday ,17 February

To release new antiques collection
Arab Today, arab today Leader Omar Abdel Rahman dies in US prison

GMT 19:00 2017 Sunday ,19 February

Leader Omar Abdel Rahman dies in US prison
Arab Today, arab today Murder of 2 reporters in Dominican Republic

GMT 22:45 2017 Thursday ,16 February

Murder of 2 reporters in Dominican Republic

GMT 09:05 2017 Saturday ,11 February

How algorithms (secretly) run the world

GMT 04:53 2017 Wednesday ,08 February

Iraqi author underlines the Arab women role in program

GMT 16:55 2017 Sunday ,05 February

Saudi cleric: Social media led to 'strange' practices

GMT 13:43 2017 Wednesday ,01 February

MADA- 10 Years of Hard Work and Impact
View News in Arabic - Media: وسائل الإعلام أخبار
Arab Today, arab today
Arab Today, arab today
Arab Today, arab today Kidogo provides childcare for underserved

GMT 20:24 2017 Wednesday ,15 February

Kidogo provides childcare for underserved
Arab Today, arab today Tragic fluctuations of Bakhtiari's life revealed

GMT 06:50 2017 Wednesday ,15 February

Tragic fluctuations of Bakhtiari's life revealed
Arab Today, arab today London to tax old cars

GMT 14:06 2017 Friday ,17 February

London to tax old cars
Arab Today, arab today Pluto's unruly moons

GMT 06:31 2015 Thursday ,04 June

Pluto's unruly moons
Arab Today, arab today Competes Sweden and Germans by S90

GMT 22:36 2017 Thursday ,16 February

Competes Sweden and Germans by S90
Arab Today, arab today Porsche reveals new 2018 Panamera

GMT 17:31 2017 Wednesday ,15 February

Porsche reveals new 2018 Panamera
Arab Today, arab today Actress Nadeen Al Rassi views art as her entity

GMT 07:30 2017 Saturday ,18 February

Actress Nadeen Al Rassi views art as her entity
Arab Today, arab today Teach monkeys to recognize themselves in mirror

GMT 20:41 2017 Wednesday ,15 February

Teach monkeys to recognize themselves in mirror

GMT 07:05 2017 Friday ,17 February

Singer Diana Karzon will issue a new album soon

GMT 06:40 2017 Friday ,10 February

MP calls for removing text from Islamic story

GMT 13:16 2017 Tuesday ,14 February

First fashion model with Down syndrome

GMT 10:26 2017 Tuesday ,14 February

Emergency UN meeting in Harare

GMT 14:04 2017 Tuesday ,14 February

"Lagom" new Swedish concept in interior design

GMT 12:07 2017 Thursday ,16 February

Bite-mimicking malaria vaccine

GMT 09:03 2017 Thursday ,16 February

Tour guide praises women’s beaches

GMT 13:12 2015 Saturday ,09 May

Sheikh Sultan opens Sharjah Centre

GMT 21:42 2017 Sunday ,12 February

Rania al-Ghazali designs candles of bubbles
Arab Today, arab today
Arab Today, arab today
 
 Arab Today Facebook,arab today facebook  Arab Today Twitter,arab today twitter Arab Today Rss,arab today rss  Arab Today Youtube,arab today youtube  Arab Today Youtube,arab today youtube
arabstoday arabstoday arabstoday arabstoday
arabstoday arabstoday arabstoday
arabstoday
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
arabstoday, Arabstoday, Arabstoday