nearly 15 of work email is gossip
Last Updated : GMT 12:06:06
Arab Today, arab today
Arab Today, arab today

Nearly 15% of work email is gossip

Arab Today, arab today

Arab Today, arab today Nearly 15% of work email is gossip

Washington - Arabstoday

According to some estimates, the average corporate email user sends 112 emails every day. About one out of every seven of those messages, says a new study from Georgia Tech, can be called gossip. Assistant Professor Eric Gilbert of the School of Interactive Computing examined hundreds of thousands of emails from the former Enron corporation and found that—by the definition of “gossip” as messages that contain information about a person or persons not among the recipients—14.7 percent of the emails qualify as office scuttlebutt. What’s more, Gilbert found that gossip is prevalent at all levels of the corporate hierarchy, though lower levels gossip the most. (Click here to watch a YouTube video about this research.) “Gossip gets a bad rap,” said Gilbert, an expert in social computing who runs the Comp.Social Lab at Georgia Tech. “When you say ‘gossip,’ most people immediately have a negative interpretation, but it’s actually a very important form of communication. Even tiny bits of information, like ‘Eric said he’d be late for this meeting,’ add up; after just a few of those messages, you start to get an impression that Eric is a late person. Gossip is generally how we know what we know about each other, and for this study we viewed it simply as a means to share social information.” Still, another finding was that “negative” gossip, characterized through a Natural Language Text Processing analysis, was in fact 2.7 times more prevalent than positive gossip, though a significant portion of the messages were sentiment-neutral. The findings, according to Gilbert and Ph.D. student Tanushree Mitra, represent an important test of anthropological theories about gossip in what can reasonably be called the world’s most popular electronic social medium: email. “There is a rich literature in anthropology and sociology on the universality and utility of gossip among human social groups,” Mitra said. “A recent survey of that literature summarized gossip as having four main purposes: information, entertainment, intimacy and influence. We found evidence of all those categories in the Enron emails, relating to both business and personal relationships.” The researchers divided the emails among seven layers of Enron hierarchy, from rank-and-file office employees all the way up to presidents and CEOs, and found gossip emails flowing within and among nearly every level, with the heaviest flow among the rank-and-file. However, the second heaviest flow within a single level occurred among Enron vice presidents and directors, and by a wide margin the strongest upward flow of gossip was from the vice presidents and directors up one level to presidents and CEOs. Vice presidents and directors also gossiped the most down the chain, with the heaviest downward flow originating from their level and ending up at the lowest, rank-and-file level. Might these findings be unique to Enron? After all, actions leading to the energy-trading company’s 2001 bankruptcy have earned it a notorious place in U.S. corporate history. Could such an environment lead to social behavior that is outside the norm? “Enron certainly had what could be called a ‘cowboy culture,’ but I suspect the way they behaved internally to each other did not differ significantly from most other U.S. corporations,” Gilbert said. “A lot of the emails we’re looking at were from the rank-and-file, and it was the Enron CEOs—a tiny fraction of its employee population—who initiated and directed the actions that brought the company down. The average employee had no idea what was going on.” Indeed, the Enron corpus—some 600,000 messages purchased following the company’s bankruptcy and now made freely available for study—represents the world’s largest publicly accessible body of naturally occurring emails, and it has provided grist for numerous scientific and technical advances. For example, Gilbert said, email spam filters took a huge leap forward in efficiency in 2005 due largely to advancements made from analyzing the Enron corpus. And recently, Gilbert himself used Enron emails to discover that certain words and phrases in email strongly predict whether those messages are delivered up or down the corporate hierarchy. Still, he admitted to finding a slightly higher level of workplace gossip flowing around via email than he expected. “I was a little surprised that it turned out to be almost 15 percent,” Gilbert said. “But then again, gossip is something we all do in every aspect of our lives. I imagine corporate executives will probably take note of this—and then send an email to Jennifer downthe hall saying that Bob in purchasing gossips all the time.” Gilbert’s and Mitra’s findings are summarized in the paper “Have You Heard? How Gossip Flows Through Workplace Email,” which Mitra is presented at the 6th International AAAI Conference on Weblogs and Social Media (ICWSM ’12), held at Trinity College in Dublin, Ireland

arabstoday
arabstoday

Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

nearly 15 of work email is gossip nearly 15 of work email is gossip

 



Name *

E-mail *

Comment Title*

Comment *

: Characters Left

Mandatory *

Terms of use

Publishing Terms: Not to offend the author, or to persons or sanctities or attacking religions or divine self. And stay away from sectarian and racial incitement and insults.

I agree with the Terms of Use

Security Code*

nearly 15 of work email is gossip nearly 15 of work email is gossip

 



Arab Today, arab today
Arab Today, arab today Jordanian woman reveals her project

GMT 00:46 2017 Saturday ,11 November

Jordanian woman reveals her project
Arab Today, arab today Air China suspends flights to North Korea

GMT 10:39 2017 Thursday ,23 November

Air China suspends flights to North Korea
Arab Today, arab today Sophian Yussef reveals suitable decoration

GMT 02:56 2017 Thursday ,23 November

Sophian Yussef reveals suitable decoration
Arab Today, arab today Syria opposition meets in Riyadh

GMT 06:23 2017 Thursday ,23 November

Syria opposition meets in Riyadh
Arab Today, arab today Online exhibit shows hidden depths of

GMT 11:45 2017 Thursday ,23 November

Online exhibit shows hidden depths of
Arab Today, arab today
Arab Today, arab today
Arab Today, arab today Australian academic's book pulled

GMT 15:20 2017 Monday ,13 November

Australian academic's book pulled
Arab Today, arab today Srebrenica women cry tears of joy

GMT 08:03 2017 Thursday ,23 November

Srebrenica women cry tears of joy
Arab Today, arab today Delhi half-marathon to go ahead

GMT 03:51 2017 Saturday ,18 November

Delhi half-marathon to go ahead
Arab Today, arab today The history of solar eclipses

GMT 05:16 2017 Sunday ,20 August

The history of solar eclipses
Arab Today, arab today 'Robo-taxis' hold promise, and perils

GMT 08:07 2017 Thursday ,23 November

'Robo-taxis' hold promise, and perils
Arab Today, arab today Honda recalls 800,000 minivans

GMT 11:43 2017 Wednesday ,22 November

Honda recalls 800,000 minivans
Arab Today, arab today Singer Jahda Wahba has unlimited ambitions

GMT 07:56 2017 Monday ,20 November

Singer Jahda Wahba has unlimited ambitions
Arab Today, arab today paObama climate envoy slams Trump's rejection

GMT 16:04 2017 Friday ,17 November

paObama climate envoy slams Trump's rejection

GMT 09:23 2017 Saturday ,18 November

Fedra happy for “Between Two Worlds” success

GMT 02:14 2017 Saturday ,18 November

May under Brexit pressure at EU reform summit

GMT 18:41 2017 Friday ,20 October

Designer Aql Faqih aspires to innovation

GMT 11:38 2017 Wednesday ,15 November

Unloved vultures fight for their survival

GMT 17:52 2017 Sunday ,03 September

Etiquette expert underlines importance of gifts

GMT 10:43 2017 Wednesday ,22 November

Cigar-shaped asteroid came

GMT 09:45 2017 Tuesday ,21 November

Visit Jamaica for more than just sun

GMT 17:12 2017 Monday ,07 August

Al-Shawaifi reveals secrets of total solar eclipse

GMT 16:53 2017 Tuesday ,05 September

Youssra depended on colored foam
Arab Today, arab today
Arab Today, arab today
 
 Arab Today Facebook,arab today facebook  Arab Today Twitter,arab today twitter Arab Today Rss,arab today rss  Arab Today Youtube,arab today youtube  Arab Today Youtube,arab today youtube
arabstoday arabstoday arabstoday arabstoday
arabstoday arabstoday arabstoday
arabstoday
بناية النخيل - رأس النبع _ خلف السفارة الفرنسية _بيروت - لبنان
arabstoday, Arabstoday, Arabstoday