The Dubai Economic Development Department (DED), represented by the Commercial Control and Consumer Protection Sector, has launched its official Twitter account ‘@dubaiconsumers' to receive complaints from consumers in English.
The DED initiated the service to reach out to a large segment of consumers across the emirate of Dubai in particular, and the country in general.
Abdul Aziz bin Hathboor, Director of the Consumer Protection Department at DED, said the DED launched its official page on Twitter in English after the Consumer Protection's Arabic page attracted a large number of consumers.
"The English Twitter account will ease up the communication mechanism for consumers when contacting the DED regarding their comments, complaints, or even their feedback about products and commodities available in the local markets,” bin Hathboor pointed out.
Bin Hathboor said that the Consumer Protection page in English reflects how much the Commercial Control and Consumer Protection Sector is concerned with getting in touch with all categories of the society members by interacting with the consumers directly, attending to their inquiries, and solving their problems.
He said the page received a number of complaints related to automobiles, electronics, car rental, furniture and coffee shops, regarding warranty infringement and non-commitment to contract terms.
According to bin Hathboor, the English account is a qualitative stride ahead, which adds to the contact channels with the Commercial Control and Consumer Protection Sector.
The various channels to contact the DED now include the call centre at 600545555; email: firstname.lastname@example.org; Sallati programme, which is a smart phone application through which consumers can contact the sector and lodge their complaints. –
Sourc: Khaleej Times